Return & Refund

Your Satisfaction, Our Priority

At Derxo, we strive to ensure that every order meets your expectations. If you're not completely satisfied, our Return & Refund policy is designed to help.

Return Policy Highlights:

• Eligibility: Returns are accepted within 14 days of delivery for unopened, undamaged products.
• Simple Process: Contact our support team with your order details and reason for return.
• Hassle-Free Refunds: Once approved, refunds are processed within 7-10 business days.
• Exclusions: Certain medications that require a prescription may be non-returnable for safety reasons.

How to Initiate a Return:

1. Fill out our online return form.
2. Our team will review your request and provide instructions.
3. Ship the product back using the provided label (if applicable).

Questions?

Our customer service is here to help every step of the way.